• 1.How to only let a certain APP use VPN?

    Top left corner——Settings——Sub-application proxy——Enable (only selected apps use VPN) or bypass (selected apps do not use VPN, and other apps use VPN)

  • 2.Is it necessary to bind the mailbox?

    If you do not bind your email, you cannot log in to your account on other devices, and you cannot retrieve your password

  • 3.Internet lag?

    Please check whether the mobile Internet access is normal. If it is normal, you can select a server in another area in the area of the main page, and click the second button in the upper right corner to check whether the connection status is restored

  • 4.No network, unable to start VPN, or some functions cannot be opened normally?

    Please follow the steps below to troubleshoot: 1. Use 4G network and turn off WIFI. 2. Upgrade the software to the latest version. 3. Turn off the firewall and anti-virus software. 4. Click the icon in the upper right corner of the main interface to get the latest information. If you still can’t solve it, please contact us at help@bxvpn.com

  • 5.How to update version?

    Click on the icon in the upper left corner-Click Update at the bottom

  • 6.The account did not receive after topup?

    Please restart the VPN, if it still cannot be resolved, please fill in the feedback information and we will contact you in the inbox

  • 7.What is the redemption code?

    The redemption code is a gift voucher code, if you topup normally, you don’t need to use any redemption code, it will automatically become a VIP

  • 8.Is VPN legal?

    In about 95% of the countries and regions in the world, vpn is a legal application. You can pay attention to the local law and use it reasonably and legally. At the same time, the company promises not to actively collect or disclose any private information of you. Please rest assured

  • 9.How to use VPN?

    VPN is a software used to break through network blocking (commonly known as to get around the firewall, ladder). After turning on, your device will use a dedicated data channel to break through the local network restrictions. You can open the browser network to visit all international websites, including google.com, twitter.com , youtube.com, etc., you can also download and use various international popular apps, your data will also be encrypted, will not leak privacy, and become a citizen of the world

  • 10.What is Snowflake Points?

    For free users, we adopt the snowflake points mechanism. All free users will be given points after registration. You can also get points through other methods. When your points exceed 20, you can use all free lines forever, but when you use too much, points will be deducted. When the points are less than 20, you will not be able to use the free line

  • 11.Why can't VIP users see Snowflake Points?

    Snowflake points are only valid for free users. If you are a VIP user, you can use free or VIP lines at will, but when your VIP expires, you will return to the Snowflake points mechanism as free users

  • 12.When setting user information, 'Operation failed' is displayed, what is the reason?

    If this problem occurs, it is most likely that your account has the same name as other user accounts when manually modified. Please reset your account

  • 13.How to contact us?

    30 CECIL STREET #19-08 PRUDENTIAL TOWER SINGAPORE (049712) | Email: help@bxvpn.com